Popup Windows not opening - Ex. in Preferences section

Popup Windows Not Opening

Some sections of our system require that you allow popup windows. Ex. Entering help time preferences. If you are having trouble entering preferences or if your computer makes a beep or sound that indicates that popup windows are being blocked. You can either turn off your popup blocker or set your blocker up to allow popups from our web site.

Turning OFF your Pop Up Blocker

If you use Internet Explorer for windows

	Select Tools and then Turn Off Blocker

If you use Firefox ,
then hit button

If you have a toolbar,
then click to show

If you have a Yahoo toolbar,
then <Turn off here.

or Set your Pop Up Blocker to allow popups from WhenToHelp.com

Internet Explorer

Detect if Internet Explorer is blocking a pop-up window

A pop-up window may be blocked by Internet Explorer or one of its plugins, such as Google toolbar,

If you see this icon underneath the address bar or this icon on the status bar (at the bottom of the browser window), Internet Explorer has blocked a pop-up window. Follow the instructions below to unblock it.
If you see this icon on the toolbar below the address bar, one of Internet Explorers plugins (such as Google or Yahoo toolbar) have blocked a pop-up window. Follow the instructions below to unblock it.

Unblock a pop-up window that has been blocked by Internet Explorer

To unblock a pop-up window that Internet Explorer has blocked follow these steps:

Click on the popup blocker icon on the status bar (at the bottom of the browser window), to display the blocker menu
From the menu select the "Always allow Pop-ups from This Site ..." option
Click on the Yes button to confirm
Reload the webpage.

This will make Internet Explorer save the WhenToHelp.com web site in it's list of Allowed Sites so that in the future all pop-ups from WhenToHelp.com web pages will be displayed. If the pop-up window is still being blocked then check that it's not being blocked by one of Internet Explorer's plugins.

Unblock a pop-up window that has been blocked by an Internet Explorer plugin

The following example demonstrates accepting a popup window that the Google toolbar plugin has blocked:

From the Plugin toolbar left click on the icon (highlighted in red) shown in the image below:

Clicking this button will allow all popups from WhenToHelp.com web pages.

If the popup window is still being blocked then check that it's not being blocked by Internet Explorer itself.

Setting preferences in Internet Explorer to allow pop-ups from WhenToHelp.com websites

Another option is to change the default settings in Internet Explorer to allow popups from WhenToHelp.com websites, to use that method follow the steps below:

From the Tools menu select Pop-up Blocker >> Pop-up Blocker Settings ...
In the field titled Address of the website to allow type WhenToHelp.com and click the Add button. The WhenToHelp.com website should now appear in the list of allowed sites as shown below.
Click on the Close button to save and exit

The WhenToHelp.com website will now be saved to your list of Internet Explorer Allowed Sites for pop-up windows. Unfortunately, setting the Internet Explorer preferences to allow pop-ups from a site will not guarantee they will always be displayed. If you have an Internet Explorer plugin installed which is blocking pop-ups, it will need to be configured separately as shown above.

Firefox

Detect if Firefox is blocking a pop-up window

If below the address bar you see a toolbar like this appear:
Firefox icon

Then a pop-up has been blocked by Firefox. Follow the instructions below to unblock it.

Unblock a pop-up window that has been blocked by Firefox

To unblock a pop-up window that Firefox has blocked follow these steps:

Click on the pop-up blocker toolbar (see image above) to display the blocker menu
From the menu select the "Allow popups for WhenToHelp.com" option
Reload the page

This will make Firefox save the WhenToHelp.com web site in it's list of Allowed Sites so that in the future all pop-ups from WhenToHelp.com web pages will be displayed.

Setting preferences in Firefox to allow pop-ups from WhenToHelp.com website

Another option is to change the settings in Firefox browser preferences to allow popups from WhenToHelp.com website, to use that method follow the steps below:

From the Tools menu select Options

Click on the Web Features tab located on the left of the window
Firefox popup

In there you will see a checked option called Block Popup Windows, to the right of this is a button titled Allowed Sites click on this button.

In the Address of web site field enter WhenToHelp.com and check Allow. The WhenToHelp.com website should now appear in the list of allowed sites as shown below.

Click OK twice to save and exit.

This will make Firefox save the WhenToHelp.com web site in it's list of Allow Sites so that in the future all pop-ups from WhenToHelp.com will be displayed.